Privacy Policy

Last updated: January 1, 2025

1. Introduction

suomihublucky ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our social casino games. This policy complies with the General Data Protection Regulation (GDPR) and Finnish data protection laws.

2. Data Controller

The data controller for your personal information is:

suomihublucky
Helsinki, Finland
Email: privacy@suomihublucky.com
Phone: +358 12 345 6789

3. Information We Collect

3.1 Information You Provide

  • Contact Information: Name, email address, phone number when you contact us
  • Communication Data: Messages, feedback, and correspondence with our support team
  • Account Information: If you create an account, we collect username and preferences

3.2 Information We Collect Automatically

  • Device Information: Device type, operating system, browser type and version
  • Usage Data: Pages visited, time spent on site, game interactions, features used
  • Technical Data: IP address, cookies, browser settings, referral URLs
  • Game Data: Game progress, scores, achievements, preferences (stored locally)

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for website functionality and security
  • Performance Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences
  • Local Storage: Store game progress and settings on your device

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you consent to marketing communications or optional features
  • Legitimate Interest: To provide and improve our services, ensure security, and analyze usage
  • Contractual Necessity: To fulfill our terms of service and provide customer support
  • Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use your personal data for the following purposes:

  • Provide and maintain our social casino games and website
  • Process and respond to your inquiries and support requests
  • Improve our games, website, and user experience
  • Ensure website security and prevent fraud
  • Comply with legal obligations and protect our rights
  • Send important updates about our services (with your consent for marketing)
  • Analyze usage patterns and website performance

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

6.1 Service Providers

We may share data with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Analytics and performance monitoring
  • Customer support services
  • Security and fraud prevention

All service providers are bound by strict confidentiality agreements and GDPR compliance requirements.

6.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users
  • Investigate potential violations of our terms of service

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Contact Data: Retained for 3 years after last contact
  • Game Data: Stored locally on your device; we don't retain server copies
  • Website Analytics: Aggregated data retained for 2 years
  • Support Communications: Retained for 5 years for quality assurance

8. Your Rights Under GDPR

As a Finnish resident, you have the following rights regarding your personal data:

8.1 Right of Access

You can request a copy of all personal data we hold about you.

8.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal data.

8.3 Right to Erasure

You can request that we delete your personal data in certain circumstances.

8.4 Right to Restrict Processing

You can request that we limit how we use your personal data.

8.5 Right to Data Portability

You can request a copy of your data in a structured, machine-readable format.

8.6 Right to Object

You can object to our processing of your personal data in certain circumstances.

8.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, contact us at privacy@suomihublucky.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection and security
  • Incident response and breach notification procedures

10. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:

  • Adequacy decisions by the European Commission
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules or certification schemes

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting a notice on our website
  • Sending an email notification (if you've provided your email)
  • Updating the "Last updated" date at the top of this policy

13. Contact Information

If you have questions about this Privacy Policy or our data practices:

General Inquiries:
Email: privacy@suomihublucky.com
Phone: +358 12 345 6789

Data Protection Officer:
Email: dpo@suomihublucky.com

14. Supervisory Authority

You have the right to lodge a complaint with the Finnish data protection authority:

Office of the Data Protection Ombudsman
PL 800, 00531 Helsinki, Finland
Phone: +358 29 566 6700
Website: tietosuoja.fi

15. Specific Provisions for Finnish Users

This Privacy Policy complies with the Finnish Data Protection Act (1050/2018) and takes into account specific requirements for Finnish residents. We are committed to transparency and will provide information in Finnish upon request.